TERMS AND CONDITIONS OF SALE
With reference to the consumer code, and in particular the legislation introduced by Legislative Decree 21/2014 This Website, at the URL “http://www.twinsbros.net/” (hereinafter twinsbros.net) is created by TwinsBros Surfboards by R. Bertini. The online sale is managed by TwinsBros Surfboards, headquartered in Via Galliano Masini 3 interno 2 – Livorno (LI) ITALY, VAT number 01452750498, Company registration number LI-128985 These conditions of sale must be examined online before confirming the shopping. The placing of the order therefore implies full knowledge of the conditions of sale and their full acceptance. We invite you to read them carefully and print them.
Art.1 ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
The Customer, by electronically sending the confirmation of his purchase order, unconditionally accepts and undertakes to observe in his relations with Twinsbros, the general and payment conditions transcribed below, declaring that he has read and accepted all the indications provided to him pursuant to the aforementioned rules, also taking note that twinsbros.net itself does not consider itself bound to different conditions unless previously agreed in writing.
Art. 2 ASSISTANCE
Our team is made up of shapers, fans of skateboarding, surfing and all action sports in general that can be practiced in contact with nature. If you are unsure of a product or size, do not hesitate to contact our Customer Service. Our colleagues are happy to help you find the right product and to share their first-hand knowledge with you.
You can contact our customer service by phone or email:
Telephone: +39 0586 015183
Art. 3 SALESPERSON
TwinsBros Surfboards Via Galliano Masini 3 interno 2, Livorno (LI) VAT number 01452750498 – REA LI-128985 tel: +39 0586 015183
Art. 4 PRODUCTS
Our work is as precise and accurate as possible with regards to product presentation. It is important to note that each monitor or device on which the customer can see the offers on our site may have a different setting regarding colors. The images are for indicative purposes only.
Art. 5 ADDRESSES
Return address for deliveries:
Via Fabio Filzi 19 int 4
57122 Livorno LI
Our postal address:
Via Galliano Masini 3 int 2
57122 Livorno LI
Art. 6 PAYMENT
The prices shown are valid only for Italy and include VAT.
Orders from outside Italy may be subject to a surcharge.
Payment can be made online using PAYPAL or by advance bank transfer. With the PAYPAL payment system, the information is protected by SSL (Secure Sockets Layer) with an encryption key length equal to 128 bits, the maximum length available on the market.
If you do not have a PayPal account, you can pay by credit card by choosing paypal as a means of payment and proceed by clicking on ‘pay by card’.
Those obliged to request an invoice must request it at the time of ordering, communicating the VAT number and the billing data. Minimum order to request an invoice 150 euros + VAT.
Art. 7 PURCHASE OF SURFBOARDS
As for the purchase of surfboards, given the extreme fragility of the same, they will be sold EXCLUSIVELY with delivery c / o Twinsbros Surfboards – Via G.Masini 3/2 – 57122 Livorno (LI) by telephone appointment. Alternatively, the customer must notify the carrier (eg forwarder / express courier / agent or third party designated by him) within 24 hours of the order for collection at the aforementioned place of delivery. The delivery date and time must be agreed. The seller is not liable for damage caused by third parties designated for collection.
In the event of shipment, the risk of loss or damage to the surfboards passes to the customer / buyer upon delivery to the carrier, without prejudice to the rights towards the carrier. In the event that the customer still decides to finalize the purchase procedure with an online order that includes surfboards, the alternative delivery method with shipment is not intended as proposed by the seller. Even in this case, the risk of loss or damage to the surfboards is transferred to the customer / buyer at the time of delivery to the carrier, without prejudice to the rights towards the latter. The seller frees himself from the obligation of delivery by handing the things back to the customer or the forwarder.
Given the characteristics and nature of the goods, the seller cannot be asked for any replacement – repair – termination of the contract – price reduction – compensation for damages also deriving from the delivery. Nor can any other action be taken against the seller who is considered precluded if proof of acceptance is not provided with specific reservation at the time of delivery. In this case the customer will not be able to benefit from the presumption of existence of the defect at the time of delivery. Therefore it is recommended to choose an INSURED SHIPPING. In case of shipment and delivery of the damaged goods upon notification to the carrier, it must be communicated by sending an email to firstname.lastname@example.org no later than 24 hours after receiving the package, attaching the photographic documentation of the damage, photos of the package and the parcel tag, a copy of the waybill where the signature is clearly visible, subject to the specific control referred to above. The surfboard that is damaged must be delivered to Twinsbros Surfboards – Via F. Filzi 19/4 – 57122 Livorno (LI). The seller, after taking delivery in the aforementioned manner, reserves the right to verify any possible cause of tampering, transformation, use or damage attributable to the customer once the goods have come into the customer’s possession. In this case, the customer is not entitled to a restoration, without charge, or repair or replacement, or to an adequate reduction in the price or to the termination of the contract. The customer’s right of withdrawal is always excluded for custom orders with customized measures or graphics (also intended only as a particular positioning of logos). By accepting the contractual terms and conditions, the customer declares to have read and accepted the clauses contained in this article.
Art. 8 SHIPMENTS
Delivery is expected within 1-2 working days from the date of payment for continental Italy, 4-6 days for Insular Italy, 5-10 days for Europe. Delivery times are indicative and in any case to be considered valid if there are no physical or structural impediments.
The customer undertakes to check at the time of delivery the exact number of packages and that the external appearance does not show signs that could preclude its content. In the case of incorrect or damaged packages, it is recommended to sign the courier’s waybill with SPECIFIC CHECK RESERVE INDICATING THE TYPE OF ANOMALY FOUND such as: damaged neck, open neck, dented neck, wet neck, neck with BRT tape , shattered neck, crushed neck, etc. etc. In any case, at the time of delivery it is recommended to always affix a signature. The goods travel at the customer’s risk.
It is possible to insure the shipment on its value by activating an insurance coverage with costs starting from 12 euros.
The insurance coverage, when it is not possible to activate it directly during the online purchase, must be requested by email immediately after the order.
By purchasing the shipment, any damage caused by the shipment will be charged to the customer or the courier if he agrees to open a refund procedure.
Art. 9 CANCELLATION OF ORDERS
In the event that, due to problems related to the malfunction of the online procedure, errors are found in the calculation of the totals to be paid in the order sent, the surfdome.it staff reserves the right to cancel this order by giving timely notice. to the customer and committing to make a full refund.
In the event that the purchased product is not available, the surfdome.it staff reserves the right to cancel this order by promptly informing the customer and undertaking to make a full refund.
Art. 10 WITHDRAWAL
In the event that there are no exclusions referred to in Article 7, the Customer, pursuant to Legislative Decree 22/5/99 N ° 185, has the right to withdraw from the purchase and return the goods within 10 days of receipt of the same, giving written notice by registered letter with return receipt to Twinsbros Surfboards – Via G.Masini 3/2 – 57122 Livorno (LI). This communication must specify your wish to withdraw from the purchase and the product or products for which he intends to exercise the right of withdrawal. A necessary condition for exercising the right of withdrawal is the substantial integrity of the product. Cost of handling the withdrawal procedure 15 euros. To obtain reimbursement of the consideration, the Customer must return the product to which the withdrawal refers duly packaged in the original packaging at his own expense to the return address (art. 5). Any damage found on the returned goods will be quantified and deducted from the credit to be reimbursed to the customer.
Art. 11 PROTECTION OF MINORS
Minors under the age of 18 are not authorized, unless under the control of an adult family member, to place orders via the online order form.
Art. 12 COUPONS
Discount vouchers have an expiration date printed on it and can be used in a single solution. The discount vouchers are not cumulative and can cover the maximum